75385BRJob Posting Title:Patient Experience Representative I (Cardiac Imaging)Department:CardiologyAutoReqId:75385BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:AdministrationJob Posting Description:PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (prorated for part-time positions)

The Cardiac Imaging department is an important part of care of the Benderson Family Heart Center. Our clinicians in the Division of Cardiac Imaging use state-of-the-art techniques to get incredibly detailed information about heart structure and function. This evaluation plays a key role in forming treatment plans tailored to each patient’s condition and producing the best outcomes. Learn more about the Division of Cardiac Imaging here (https://www.childrenshospital.org/departments/cardiac-imaging) .

The Patient Experience Representative I will be responsible for:

• Patient Encounter Management:

• Providing single point of contact for families to schedule required appointments during visits to BCH. May assist in coordinating appointments across multiple disciplines.

• Collaborating with referring providers and practices, including assisting in coordinating second opinion requests and records reviews.

• Obtaining required authorizations to compile patient and staff schedules.

• Scheduling patients and supporting the patient encounter, including scheduling studies and lab tests.

• Placing patient reminder calls.

• Obtaining prior authorizations as needed.

• Administrative:

• Providing direct administrative support to several providers in the Cardiac Imaging Division.

• Maintaining personal calendars for physician/supervisor(s).

• Scheduling meetings, programs and events. Reserving meeting locations, ordering supplies and equipment and preparing agendas. Preparing travel arrangements.

• Recording and forwarding messages, triaging calls for urgent information or services, initiating calls for emergency services.

• Providing routine clerical support as needed.

To qualify, you must have:

• High School Diploma / GED required; Bachelor’s degree preferred

• Previous customer service or administrative experience preferred

• Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations

• Ability to work with diverse internal and external constituencies

Office/Site Location:BostonRegular, Temporary, Per Diem:Regular Remote Eligibility :Part Remote/Hybrid